Playaza is a software platform. The stay contract is between you and the beach club.
Version 3 · Effective date 2026-09-27
Terms of Service
Terms of use for the Playaza platform.
Platform role
Playaza is a software platform (a Vision product) that lets independent beach clubs publish a listing, receive bookings and payments through supported providers, and use operational tools. Playaza is not the beach club, does not operate the beach, and is not a party to the service contract between the guest and the Lido. The Lido is responsible for the service it sells, safety, insurance, tax duties and its own staff. By creating a Manager/staff account you confirm you are authorised to bind that business, will keep availability and prices accurate, and will comply with applicable law (including GDPR, consumer rules and maritime/concession rules for any watercraft). Using Playaza includes a commission on sales processed through the platform. The rate is set per Lido and may change over time; the current rate is shown in Manager (Invoices). Unpaid commission invoices may lead to suspension. Playaza may suspend an account for unpaid commissions, illegal content or misuse of the platform.
Guest account
A guest account enables bookings, passes, favorites, notifications, per-Lido marketing preferences and Profile document management. You are responsible for the accuracy of data and documents you upload and confirm you are authorised to provide them and that they are authentic/current where required for the service. Playaza does not take ownership of your identity documents or a perpetual licence beyond what is needed to deliver the requested service.
Lido role
The Lido is responsible for prices, availability, fulfilment, safety, insurance, tax and staff. Playaza provides the software.
Bookings and services
You may book bookable spots, services and resources configured by the Lido (e.g. umbrellas/spots, solarium, sunbeds, gazebos and other configured resources), plus extras, parking, paid Wi‑Fi, bar and rentals where enabled. Prices and availability are set by the Lido.
Payments
Payment for the Lido’s service uses supported methods (mainly PayPal to the Lido). Playaza does not operate a guest wallet and does not store full card details.
Amounts charged to the guest
Playaza does not currently charge the guest a separate platform commission merely for using the software. The guest pays the price of the booking/order/service shown before purchase and any clearly disclosed Lido/provider charges, plus taxes or statutory amounts where applicable and transparently shown. The Lido’s service is not “free”: the price is the Lido’s. Payment-network costs remain governed by the relationship with the payment provider (e.g. PayPal) and do not create a Playaza wallet or escrow.
Playaza fees and transaction commissions
Current model. Playaza does not charge the Lido a fixed subscription, activation or listing fee merely for having an account or page, unless a separately presented and accepted optional commercial offer says otherwise. Platform remuneration is transaction-based on commissionable Transactions: bookings and bookable resources, bar orders, rentals (including paid overtime where recorded), extras/parking/Wi‑Fi purchases and other sales enabled and tracked through Playaza under the implemented commission model. Who pays Playaza. The guest pays the Lido/provider with supported methods (mainly PayPal to the Lido). Playaza does not hold guest funds. Playaza commission is an amount owed by the Lido to Playaza and is invoiced to the Lido periodically. Calculation. Commission accrues on a confirmed Transaction, calculated on the applicable Playaza commissionable base (after relevant discounts/promos already reflected in that base) multiplied by the percentage in force for that Lido at the time of the Transaction. The commission amount is stored on the Transaction (snapshot) and is not recalculated retroactively if the percentage later changes. Onboarding may start from the platform commercial default without the general contract fixing a single numeric rate for every Lido. Lido economic condition. The percentage applicable to the Lido is shown in the authenticated Manager Portal and constitutes the current economic condition of that relationship. The percentage may differ according to the commercial conditions applicable to each Lido. Any changes are communicated through the Manager Portal or another suitable channel and take effect only prospectively (from the date stated in that communication, where provided); they do not retroactively alter commission already determined on previously confirmed Transactions. No Transaction. If there is no commissionable Transaction, the related Playaza commission does not accrue. Off-platform or cash sales not tracked by Playaza do not automatically generate commission, except where the product allows recording payments (e.g. certain rental overtime) and commission is calculated in that flow. Refunds and cancellations. Under the current architecture, a cancellation or refund to the guest does not by itself extinguish commission already accrued on a confirmed Transaction. Reductions may occur only through Playaza adjustment tools (waiver/credit) where provided. Any evolution of this rule will be communicated under the Terms amendment mechanism. Invoicing. Accrued commissions are periodically accounted for and invoiced by Playaza to the Lido. Payment of commission invoices is made using one of the methods made available by Playaza (for example: bank transfer, SEPA direct debit, card or other electronic payment instruments). Playaza does not require PayPal as a mandatory method to settle those invoices and does not automatically withhold commission from guest→Lido payments. Any processing cost of a payment method will be charged only if expressly disclosed before selection/use and permitted by law. Fiscal documentation of the service sold to the guest remains the Lido/provider’s responsibility. VAT treatment of commission will be shown on invoices according to applicable fiscal practice; software does not currently apply an automatic VAT regime to commission. Optional future services. Playaza may offer premium modules, subscriptions or separately priced services: they are charged only if presented and accepted before billing. Any future guest→Playaza fee would require checkout disclosure and Terms updates; it is disabled today.
Cancellations and refunds
Cancellation/refund rules are those of the Lido and applicable law, shown at booking where provided. Refunds to the guest remain the Lido/payee’s responsibility unless mandatory law says otherwise.
Documents and responsibility
By uploading documents you confirm you are entitled to do so and that they are truthful. Removing a document required for a service may make that service unavailable until a valid document is provided; it does not by itself delete your account.
Lido claim
Claiming follows Playaza flows (official listing email verification and/or concession/registry document). Submitting a request is not automatic approval on paths that require review.
Changes to the Terms and commercial conditions
Playaza may update the Terms, service rules, functionality and commercial model (including commission percentage) for service evolution, security, legal compliance, operating/provider costs or commercial-model changes. Commercial and commission changes operate prospectively: they do not retroactively increase commission on Transactions already confirmed under a previous rate (the stored commission snapshot remains). For material changes to the Lido’s commercial conditions, Playaza intends to communicate the update through available electronic channels (in particular Manager LegalGate and, where used, in-platform notices). Playaza communicates material changes via Manager LegalGate and in-platform notices; a standard notice period may be further specified. For urgent changes required by law, security, anti-fraud or mandatory third-party technical duties, effectiveness may be brought forward only as strictly necessary. A Lido that does not wish to continue under new commercial conditions may stop using the platform’s paid transaction services and contact support (/help or Manager channels) to close the relationship under existing procedures; automatic self-service termination is not guaranteed. For consumer guests, Playaza does not reserve an unlimited unilateral power of immediate change. Non-material or law/security updates may be published with notice; material changes will be communicated appropriately before they bind, within legal limits. Completed bookings/purchases are not changed retroactively as to the price owed by the guest.
Intellectual property
Playaza trademarks, software and content remain Vision/Playaza’s. Lido content remains the Lido’s.
Suspension
Playaza may suspend accounts for unpaid commissions, illegal content or abuse.
Governing law
Subject to mandatory consumer protections, Italian law applies. For EU consumer disputes, mandatory protections and venues under applicable law remain available.
Version 2 · Effective date 2026-09-27
Privacy Notice
Information on personal data processing under the GDPR.
Controller
The controller of platform data (guest/platform-staff accounts, preferences, favorites, Profile documents, Lido claim requests and platform technical logs) is Playaza, a Vision product (VAT 18447181001). Privacy contact: privacy@playaza.app · support: /help · Vision: https://getvision.it. The Lido/operator is typically the controller (or, depending on the case, a processor) of guest data collected to deliver the stay and beach services (bookings, passes, orders, reviews, documents required by the Lido). Playaza provides the software and processes such data for the Lido as a technology provider within the platform agreement.
Data categories
Depending on use we may process: identity/account data (name, email, verified phone); authentication (sessions, OTP, magic link, OAuth providers if enabled); bookings and bookable resources; payment/commission metadata (without storing full card data on Playaza); favorites; notification/push preferences; per-Lido marketing preferences; bar/service orders and delivery/pickup context; craft rentals (CraftRental with userId); Profile documents (ID front/back and licence front/back); Lido claim documents (concession/registry); Manager fiscal/business data; security logs and cookie/acceptance evidence.
Purposes and legal bases
We perform the platform contract and pre-contractual steps (Art. 6(1)(b) GDPR): account, bookings, services, payments to the Lido, documents needed for a requested service. Legal obligation (Art. 6(1)(c)): tax/accounting where applicable. Legitimate interests (Art. 6(1)(f)), balanced: security, abuse prevention, service reliability, claim handling. Consent (Art. 6(1)(a)) where required: non-essential cookies/preferences, marketing where offered, and other clearly separate optional purposes. The Profile document notice acknowledgement is not automatically a blanket “GDPR consent”: it records that you read the notice before upload.
Account and authentication
You may sign in with email magic link, phone OTP (if enabled) or configured social providers. We keep sessions and verification evidence needed for security. We do not sell account data.
Bookings and services
Playaza supports booking bookable spots, services and resources (e.g. umbrellas/spots, solarium, sunbeds, gazebos and other Lido-configured resources), plus extras, parking, paid Wi‑Fi, bar/orders and rentals where enabled. Stay data is used to perform the contract with the Lido.
Payments
Payment for the Lido’s service uses supported methods (mainly PayPal to the Lido). Playaza does not hold guest funds as a wallet and does not store full card details. Playaza may process transaction/commission metadata to operate the platform and Lido commission invoicing.
Favorites and personalisation
Favorite Lidos (FavoriteLido) are linked to your account and are not public.
Notifications
We manage Playaza preferences (global mute, beach/stay alerts, orders, rentals) and browser push subscriptions. Browser permission is distinct from Playaza preferences: we cannot revoke browser permission for you.
Marketing communications
Marketing preferences are per-Lido via existing account APIs/UI. We do not describe a global Playaza newsletter unless active. You can withdraw opt-in as easily as you gave it where the UI allows.
Profile documents
In Profile you can upload, view (authenticated owner only), replace and remove: idFront, idBack, licenseFront, licenseBack. Purpose: verify identity and/or licence eligibility for services that require it (especially craft rentals and related checks). Documents are in private storage and are not published. Removing them from Profile deletes them from the account’s active storage; backups/logs may persist for the necessary technical/legal period. Before the first upload we ask you to confirm you have read this notice (versioned acknowledgement).
Lido claim and documents
Claiming an unmanaged Lido may use: (1) verification via code/link to the listing’s official email, or (2) upload of concession/registry documents with Playaza review. Claim documents are a distinct category from Profile documents. They remain private and are used only to verify management. Submitting a document request does not automatically grant management: approval follows existing paths (email OTP or admin approval for documents).
Recipients and providers
We may use strictly necessary providers: application hosting (e.g. Vercel), database/storage (e.g. Supabase), email (e.g. Resend), SMS if enabled, PayPal for payments, Google services (maps/OAuth/Places where used), browser push infrastructure. The operational list may change; we do not publish secrets or internal IDs.
International transfers
If you access the service from outside the EEA, or a provider processes data outside the EEA, transfers use GDPR Chapter V safeguards (adequacy, SCCs or equivalent) where applicable.We do not claim that “all data always remains in the EU”.
Retention
See the retention table on this page. We do not promise automatic deletion wherever a purge job is missing: some items require a manual process or legal decision.
Security
We apply reasonable technical and organisational measures (access control, private document storage, rate limiting on sensitive flows). No system is breach-proof.
Data-subject rights
You have rights of access, rectification, erasure, restriction, objection, portability (where applicable), withdrawal of consent for consent-based processing, and complaint to the Garante (or other competent authority). Rights on stay data controlled by the Lido should also be exercised with the Lido. There is currently no full self-service export: you may request assistance via /help or privacy@playaza.app.
Account deletion
There is no self-service account delete button in Settings. To request erasure contact privacy@playaza.app or /help. We may retain data required for legal duties, disputes or security.
Minors
The service is intended for adults booking beach services. We do not knowingly collect children’s data beyond what is strictly necessary to display the site.
Changes
We may update this notice. Version and effective date are shown on the page. Informational Privacy updates do not automatically force new contractual acceptance; material Terms changes may require renewed acceptance under existing product flows (e.g. Manager LegalGate).
Retention table
Account / profile
Service delivery
Account lifetime; erasure on request unless legal duties apply
Authentication / sessions
Security
Until logout/expiry; OTP per TTL
Bookings
Contract
Relationship + applicable tax/accounting duties
Payment / commission metadata
Contract / duties
Accounting/anti-fraud; PayPal independent controller of payment data
Favorites
Service
While on the account or removed
Marketing preferences
Consent
While account exists or until withdrawal
Push / alert preferences
Service
While active/revoked
Bar / service orders
Contract
Fulfilment + accounting duties
Craft rentals
Contract / safety
Linked to account (userId)
Profile documents
Contract / eligibility
While needed or removed; verification image purge ~48h
Lido claim / documents
Management verification
Verification/disputes; email OTP 15 min
Support
Legitimate interest
As long as needed for the case
Security logs
Security
Proportionate period (e.g. 12–24 months) unless investigations require longer
Cookie choice
Consent
Up to 12 months or new version
Acceptances / acknowledgement
Accountability
Per contractual/accountability duties